Customer Success Software – Trackita https://trackita.com Trackita transforms enterprises to improve their technology, processes and people. Thu, 04 Mar 2021 09:31:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.8 https://trackita.com/wp-content/uploads/2021/02/cropped-Black-and-White-Circle-Personal-Logo-32x32.png Customer Success Software – Trackita https://trackita.com 32 32 Newired https://trackita.com/product/newired-2/ Wed, 13 Jan 2021 01:31:36 +0000 http://trackita.com/product/import-placeholder-for-5564/ Newired is a digital adoption solution designed to allow companies and organizations to create seamless, smooth, and positive experiences for users, with interactive, step-by-step guidance or tooltips. With Newired, users are guided through the completion of tasks and processes, even complex ones, a…

]]> Akita https://trackita.com/product/akita/ Wed, 13 Jan 2021 01:31:36 +0000 http://trackita.com/product/import-placeholder-for-5563/ Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer dat…

]]> Strikedeck https://trackita.com/product/strikedeck/ Wed, 13 Jan 2021 01:31:36 +0000 http://trackita.com/product/import-placeholder-for-5562/ Strikedeck, a Medallia company is a secure SaaS platform that helps the user build and operate an effective, efficient, and scalable customer engagement program. It is a purpose-built Customer Success platform that equips CSMs with the necessary tools to create a customer-centric culture around a pr…

]]> Voci, by Medallia (V-Blaze) https://trackita.com/product/voci-by-medallia-v-blaze-3/ Wed, 13 Jan 2021 01:31:35 +0000 http://trackita.com/product/import-placeholder-for-5561/ Voci, now from Medallia (acquired May 2020) and formerly known as V-Blaze is an automated speech-to-text transcription product. Voci is intended to turn unstructured voice data into transcripts that can be integrated into analytics platforms. Voci is designed to enable users to improve agent quality…

]]> SentimarQ https://trackita.com/product/sentimarq/ Wed, 13 Jan 2021 01:31:35 +0000 http://trackita.com/product/import-placeholder-for-5560/ SentimarQ (Sentiment Analysis Tool) is designed as a one-stop solution to analyze and work upon ever-expanding customer data sets, spread across social media platforms, online review panels, sites, surveys-internal and external. It is presented as a way to listen to customer sentiments, and design s…

]]> SmartKarrot https://trackita.com/product/smartkarrot/ Wed, 13 Jan 2021 01:31:35 +0000 http://trackita.com/product/import-placeholder-for-5559/ SmartKarrot is a customer success platform that enables subscription businesses and digital led enterprises achieve retention, adoption, up-sell and experience outcomes. A single platform connecting meaningful insights to actions. SmartKarrot enables capturing multiple touchpoints, and data to provi…

]]> Corporate Visions https://trackita.com/product/corporate-visions/ Wed, 13 Jan 2021 01:31:35 +0000 http://trackita.com/product/import-placeholder-for-5558/ Corporate Visions headquartered in Reno offers B2B sales consulting teaching new business acquisition, as well as account growth and expansion, retention, and related skills.

]]> JivoChat https://trackita.com/product/jivochat-3/ Wed, 13 Jan 2021 01:31:35 +0000 http://trackita.com/product/import-placeholder-for-5557/ JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.

]]> SatisMeter https://trackita.com/product/satismeter/ Wed, 13 Jan 2021 01:31:34 +0000 http://trackita.com/product/import-placeholder-for-5556/ SatisMeter is a Net Promoter System (NPS) tool for web-based businesses. It is designed to help clients collect, analyse, and use feedback to improve customer experiences and build better products.

SatisMeter automates NPS surveys to their clients’ userbases with precision targeting and automation.…

]]> Ask Inline https://trackita.com/product/ask-inline-2/ Wed, 13 Jan 2021 01:31:34 +0000 http://trackita.com/product/import-placeholder-for-5552/ Ask Inline is designed to help teams create and automate customer feedback campaigns using in-app or email based NPS and CSAT surveys. This solution includes surveys, customer segmentation, feedback tagging, and automated categorization.

]]> Squelch https://trackita.com/product/squelch/ Wed, 13 Jan 2021 01:31:34 +0000 http://trackita.com/product/import-placeholder-for-5553/ Squelch, headquartered in Redwood City, offers their eponymous customer success and customer support tool, which aggregates data from a variety of sources (e.g. Box, Jira, etc.) to provide a complete picture of customer application or product usage, providing guidance for customer support agents.

]]> Recruitive Ltd https://trackita.com/product/recruitive-ltd-2/ Wed, 13 Jan 2021 01:31:34 +0000 http://trackita.com/product/import-placeholder-for-5554/ Recruitive offers a wide variety of end to end Recruitment Solutions, including ATS Software, Cloud Based Recruitment Software, Onboarding Software, and Careers Websites.The vendor says they provide HR Professionals, Recruiters and Hiring teams with innovative cloud based technology aimed at streaml…

]]> Elevio https://trackita.com/product/elevio-2/ Wed, 13 Jan 2021 01:31:34 +0000 http://trackita.com/product/import-placeholder-for-5555/ Elevio’s knowledge platform is designed to intelligently deliver contextual content to customers. Elevio acts as a 24/7 automated support team, intelligently delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets. Elevio uses data to help con…

]]> Kapta https://trackita.com/product/kapta-2/ Wed, 13 Jan 2021 01:31:33 +0000 http://trackita.com/product/import-placeholder-for-5551/ Kapta is a customer success management platform with an account-based approach. The vendor describes Kapta as a key account management platform. It aims to help account managers chart out expectations and progress and report on how well goals are met for high-value customers. Kapta includes forecast…

]]> Churnspotter https://trackita.com/product/churnspotter/ Wed, 13 Jan 2021 01:31:25 +0000 http://trackita.com/product/import-placeholder-for-5550/ Churnspotter from relatively new (2013) French big data / machine learning company PredicSis is a customer success management platform for SaaS companies and sellers of mobile apps wanting to retain customer interest and maintain subscriptions. By integrating data from Mixpanel, Stripe, and other da…

]]> UnifiedVU Single Customer View https://trackita.com/product/unifiedvu-single-customer-view/ Wed, 13 Jan 2021 01:31:25 +0000 http://trackita.com/product/import-placeholder-for-5549/ Single Customer View from UnifiedVU is a solution allows users to unify all their customer records into one UI.

]]> Logicbox CRM https://trackita.com/product/logicbox-crm/ Wed, 13 Jan 2021 01:31:25 +0000 http://trackita.com/product/import-placeholder-for-5548/ LogicBox CRM is a cloud-based customer relationship management (CRM) software built around sales force automation, lead management, and pipeline forecasting capabilities.

]]> Sparked https://trackita.com/product/sparked/ Wed, 13 Jan 2021 01:31:24 +0000 http://trackita.com/product/import-placeholder-for-5547/ Sparked is a customer success management platform for SaaS companies that uses various intention modeling techniques to score customer loyalty and sentiment, and reduce churn.

]]> ServiceSource Customer Success https://trackita.com/product/servicesource-customer-success/ Wed, 13 Jan 2021 01:31:24 +0000 http://trackita.com/product/import-placeholder-for-5546/ The ServiceSource Customer Success platform is issued by ServiceSource International, a public San Francisco based company, dedicated to reducing churn from subscription customers. To that end it contains customer engagement health metrics and alerts to bring attention to customers in jeopardy, inte…

]]> Userlane https://trackita.com/product/userlane-2/ Wed, 13 Jan 2021 01:31:24 +0000 http://trackita.com/product/import-placeholder-for-5545/ The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.Userlane includes interactive step-by-step guides, wh…

]]> Vitally https://trackita.com/product/vitally/ Wed, 13 Jan 2021 01:31:24 +0000 http://trackita.com/product/import-placeholder-for-5544/ Vitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention.

]]> Freshchat https://trackita.com/product/freshchat-2/ Wed, 13 Jan 2021 01:31:23 +0000 http://trackita.com/product/import-placeholder-for-5539/ Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.…

]]> Delighted https://trackita.com/product/delighted/ Wed, 13 Jan 2021 01:31:23 +0000 http://trackita.com/product/import-placeholder-for-5540/ Delighted is a tool for quickly and easily gathering real time, actionable feedback from customers via email, web or SMS. Delighted uses the Net Promoter System to measure the customer journey, and takes care of all aspects of the customer feedback process from collection and analysis, through noti…

]]> UserIQ https://trackita.com/product/useriq-2/ Wed, 13 Jan 2021 01:31:23 +0000 http://trackita.com/product/import-placeholder-for-5541/ UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption.

According to the vendor, key benefits include:
effectively scale onboardingincrease feature usageaccelerate time-to-valueultimately drive more r…

]]> Cisco Webex Experience Management (formerly CloudCherry) https://trackita.com/product/cisco-webex-experience-management-formerly-cloudcherry/ Wed, 13 Jan 2021 01:31:23 +0000 http://trackita.com/product/import-placeholder-for-5542/ Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The software is described by the vendor as a customizable, easy-to-use SaaS…

]]> Amity https://trackita.com/product/amity/ Wed, 13 Jan 2021 01:31:23 +0000 http://trackita.com/product/import-placeholder-for-5543/ Amity is customer success software. According to the vendor Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. Additionally, the vendor says Amity’s combination of real-time playbooks, intelligence and automation helps customer success organ…

]]> Natero https://trackita.com/product/natero/ Wed, 13 Jan 2021 01:31:22 +0000 http://trackita.com/product/import-placeholder-for-5538/ Natero is a customer success management platform for SaaS companies that relies on machine learning to judge what customers are at risk and what customers are ready to upgrade.

]]> Planhat https://trackita.com/product/planhat/ Wed, 13 Jan 2021 01:31:22 +0000 http://trackita.com/product/import-placeholder-for-5537/ Planhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.

]]> Custify https://trackita.com/product/custify-2/ Wed, 13 Jan 2021 01:31:22 +0000 http://trackita.com/product/import-placeholder-for-5536/ Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers’ needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer su…

]]> WalkMe https://trackita.com/product/walkme-3/ Wed, 13 Jan 2021 01:31:22 +0000 http://trackita.com/product/import-placeholder-for-5535/ WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in “today’s overwhelming digital world.” Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within an…

]]> Gainsight https://trackita.com/product/gainsight-2/ Wed, 13 Jan 2021 01:31:21 +0000 http://trackita.com/product/import-placeholder-for-5530/ Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses …

]]> ClientSuccess https://trackita.com/product/clientsuccess/ Wed, 13 Jan 2021 01:31:21 +0000 http://trackita.com/product/import-placeholder-for-5534/ ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the…

]]> Intercom https://trackita.com/product/intercom-3/ Wed, 13 Jan 2021 01:31:21 +0000 http://trackita.com/product/import-placeholder-for-5533/ Intercom is a contextual messaging system that supports live engagement with customers via text, chat, or email. It also supports triggered emails, customer segmentation and analysis, as well as integrations with MailChimp and Salesforce, and further extensibility via APIs and webhooks.

]]> ChurnZero https://trackita.com/product/churnzero/ Wed, 13 Jan 2021 01:31:21 +0000 http://trackita.com/product/import-placeholder-for-5532/ ChurnZero’s real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization’s CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2)…

]]> Totango https://trackita.com/product/totango/ Wed, 13 Jan 2021 01:31:21 +0000 http://trackita.com/product/import-placeholder-for-5531/ Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. According to the vendor, Totango is also…

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